Refund and Returns Policy

Overview

Zinger will accept the return of defective products due to defects in manufacturing or workmanship within 30 days, including fulfillment mistakes that result in the shipment of incorrect products to you. Returns must be in the original packaging and include all manuals and accessories. A fee may apply for items not included in the return. Return requests must receive a Return Merchandise Authorization (RMA) number from Zinger Support before returning. RMA number(s) must appear outside each shipping box. Returns without RMA numbers will be refused or returned at the owner’s expense.

Zinger will replace any defects in manufacturers’ components used in solutions or application bundles if components are found defective within 30 days. After 30 days, the manufacturer’s standard warranty applies to all components.

Custom solutions, applications, and product bundles are non-returnable, including vCarts, Kiosks, Video Walls, Menu Boards, and Special Ordered products.

To request a return, contact customer service at 1-800-315-0445 or email support@zingertech.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@zingertech.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zingertech.com.

Shipping Returns

To return your product, you first need to request an RMA by emailing your request to: support@zingertech.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@zingertech.com for questions related to refunds and returns.